Shipping policy

The text below is taken from our Terms & Conditions page.

"4. Delivery

4.1 Wahlberg shall ensure that:

  • Each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
  • If Wahlberg requires the Customer to return any packaging materials to Wahlberg, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as Wahlberg shall reasonably request. Returns of packaging materials shall be at Wahlberg's expense.

4.2 Wahlberg shall deliver the Goods to the location set out in the Order Confirmation or such other location as the parties may agree ("Delivery Location") at any time after Wahlberg notifies the Customer that the Goods are ready.

4.3 Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Wahlberg shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide Wahlberg with adequate delivery instructions, work task, upfront payment, or any other instructions that are relevant to the supply of the Goods.

4.5 If Wahlberg fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. Wahlberg shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide Wahlberg with adequate delivery instructions, work task, upfront payment, or any other instructions that are relevant to the supply of the Goods.

4.6 If the Customer fails to accept delivery of the Goods within three (3) Business Days of Wahlberg notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or Wahlberg's failure to comply with its obligations under the Contract:

4.7 Wahlberg may deliver the Goods by installments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

4.8 If special custom papers or extraordinary actions are required from Wahlberg before shipping outside EU, the handling fee is 80 euros pr. hour.

5. Quality and Warranty

5.1 The warranty is 1 year from the invoice date.

5.2 Wahlberg warrants that on delivery the Goods shall:

  • Conform in all material respects with the Specification.
  • Be free from material defects in design, material, and workmanship.
  • Be fit for any purpose held out by Wahlberg.

5.3 Subject to clause 5.4, if:

  • The Customer gives notice in writing to Wahlberg immediately after discovery that some or all of the Goods do not comply with the warranty set out in clause 5.2.
  • Wahlberg is given a reasonable opportunity of examining such Goods.
  • The Customer (if asked to do so by Wahlberg) returns such Goods to Wahlberg's place of business at the Customer's cost, Wahlberg shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
  • If the customer wish to return a product for any reason, the customer must fill out a RMA-form provided by Wahlberg, in which the customer states the reason for the return.
  • If the customer is located outside of the European Union, they must provide all necessary documents for the goods to arrive at Wahlberg. Any taxes or additional expenses for the return are paid by the customer.

5.4 Wahlberg shall not be liable for Goods' failure to comply with the warranty set out in clause 5.1 in any of the following events:

  • The Customer makes any further use of such Goods after giving notice in accordance with clause 5.3.
  • The defect arises because the Customer failed to follow Wahlberg's oral or written instructions as to the storage, commissioning, installation, use, and maintenance of the Goods or (if there are none) good trade practice regarding the same.
  • The defect arises as a result of Wahlberg following any drawing, design, or Specification supplied by the Customer.
  • The Customer alters or repairs such Goods without the written consent of Wahlberg.
  • The defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions.
  • The Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.5 Except as provided in this clause 5, Wahlberg shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.2.

5.6 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

5.7 These Conditions shall apply to any repaired or replacement Goods supplied by Wahlberg.

5.8 In the case that Wahlberg accepts the need for on-site maintenance or service, travel expenses and accommodation for the technician is at the costumer’s expense.

5.9 Statutory Right of Withdrawal for EU Consumers:
If you are a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the Goods.

To exercise the right of withdrawal, you may use the "Withdraw from contract here" button available in our storefront footer or within your customer portal. Alternatively, you may inform us of your decision to withdraw by an unambiguous written statement via email or post. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.

6. Title and risk

6.1 The risk in the Goods shall pass to the Customer on completion of delivery.

6.2 Title to the Goods shall not pass to the Customer until Wahlberg has received payment in full (in cash or cleared funds) for:

  • The Goods.
  • Any other goods or services that Wahlberg has supplied to the Customer.

6.3 Until title to the Goods has passed to the Customer, the Customer shall:

  • Notify Wahlberg immediately if it becomes subject to any of the events listed in clause 8.2.
  • Give Wahlberg such information relating to the Goods as Wahlberg may require from time to time, but the Customer may resell or use the Goods in the ordinary course of its business.

6.4 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.2, or Wahlberg reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy Wahlberg may have, Wahlberg may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them."