Refund policy

Return and refund policy

The following text is taken from our Terms & Conditions page.

5. Quality and Warranty

5.1 The warranty is 1 year from the invoice date.

5.2 Wahlberg warrants that on delivery the Goods shall:

  • Conform in all material respects with the Specification.
  • Be free from material defects in design, material, and workmanship.
  • Be fit for any purpose held out by Wahlberg.

5.3 Subject to clause 5.4, if:

  • The Customer gives notice in writing to Wahlberg immediately after discovery that some or all of the Goods do not comply with the warranty set out in clause 5.2.
  • Wahlberg is given a reasonable opportunity of examining such Goods.
  • The Customer (if asked to do so by Wahlberg) returns such Goods to Wahlberg's place of business at the Customer's cost, Wahlberg shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
  • If the customer wish to return a product for any reason, the customer must fill out a RMA-form provided by Wahlberg, in which the customer states the reason for the return.
  • If the customer is located outside of the European Union, they must provide all necessary documents for the goods to arrive at Wahlberg. Any taxes or additional expenses for the return are paid by the customer.

5.4 Wahlberg shall not be liable for Goods' failure to comply with the warranty set out in clause 5.1 in any of the following events:

  • The Customer makes any further use of such Goods after giving notice in accordance with clause 5.3.
  • The defect arises because the Customer failed to follow Wahlberg's oral or written instructions as to the storage, commissioning, installation, use, and maintenance of the Goods or (if there are none) good trade practice regarding the same.
  • The defect arises as a result of Wahlberg following any drawing, design, or Specification supplied by the Customer.
  • The Customer alters or repairs such Goods without the written consent of Wahlberg.
  • The defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions.
  • The Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.5 Except as provided in this clause 5, Wahlberg shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.2.

5.6 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

5.7 These Conditions shall apply to any repaired or replacement Goods supplied by Wahlberg.

5.8 In the case that Wahlberg accepts the need for on-site maintenance or service, travel expenses and accommodation for the technician is at the costumer’s expense.

5.9 Statutory Right of Withdrawal for EU Consumers:
If you are a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the Goods.

To exercise the right of withdrawal, you may use the "Withdraw order" button available in our storefront footer or the form on this page: wahlberg.dk/pages/eu-withdrawal-form. Returns can also be requested directly from your customer account. Alternatively, you may inform us of your decision to withdraw by an unambiguous written statement via email or post. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.